Troubleshooting Guide Lcd Samsung 27" LED монитор серии 3 c беспроводной зарядкой S27E370D

Page: 65 from 78

background image

65

Troubleshooting Guide

Chapter  10

Requirements Before Contacting Samsung Customer Service Centre

Before calling Samsung Customer Service 
Centre, test your product as follows. If 
the problem persists, contact Samsung 
Customer Service Centre.

Testing the Product

Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message 

Check Signal Cable

 appears, the product is working normally.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer t

Standard Signal Mode Table

), the message 

Not Optimum Mode

 will appear for a short time.

 

― The displayed resolution may vary, depending on the computer system settings and cables.

If the screen remains blank, check the PC 
system, video controller and cable.