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Chapter 8. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This chapter contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is
Before you call
Before you call, make sure that you have taken these steps to try to solve the
Check all cables to make sure that they are connected.
Check the power switches to make sure that the system and any optional
devices are turned on.
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools
is in the Hardware Maintenance Manual.
Go to the Lenovo Support Web site at http://www.lenovo.com/support to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
You can solve many problems without outside assistance by using the information
available on the Lenovo Support Web site or by following the troubleshooting
procedures that Lenovo provides in the documentation that is provided with your
Lenovo product. The documentation that comes with Lenovo systems also
describes the diagnostic tests that you can perform. Most systems, operating
systems, and programs come with documentation that contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect a
software problem, see the documentation for the operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or
optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files. Most of the documentation for your server is on the
ThinkServer Documentation DVD provided with your server. See the troubleshooting
information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell
you that you need additional or updated device drivers or other software. Lenovo
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go
to http://www.lenovo.com/support and follow the instructions.
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