Troubleshooting Принтер hp photosmart HP МФП серии HP Photosmart Premium All-in-One - C309

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Windows

Mac

Troubleshooting

If the HP Photosmart does not turn on:

Check the power cord.

Make sure the power cord is firmly connected to both the product and the power adapter. 

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product 

directly into a power outlet. 

Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if 

the appliance has power. If not, then there might be a problem with the power outlet. 

If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched 

on but still does not work, then there might be a problem with the power outlet. 

Unplug the power cord from the back of the product. Plug the power cord back in, and then press the On 

button to turn on the product. 

The product might not respond if you press the On button too quickly. Press the On button once. It might 

take a few minutes for the product to turn on. If you press the On button again during this time, you might 

turn the product off. 

If you have completed all of the steps provided in the previous solutions and are still having a problem, 

contact HP support for service. Go to: www.hp.com/support.

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Setup Troubleshooting

If you are unable to print make sure the product 

is set as your default printing device:

Windows Vista: On the Windows taskbar, 

click Start, click Control Panel, and then 

click Printers.

Windows XP: On the Windows taskbar, 

click Start, click Control Panel, and then click 

Printers and Faxes.

Make sure that your product has a check mark in 

the circle next to it. If your product is not selected 

as the default printer, right-click the printer icon 

and choose “Set as default printer” from the 

menu.

If you are still unable to print, or the Windows 

software installation fails:

Remove the CD from the computer’s  

CD-ROM drive, and then disconnect the USB 

cable from the computer.

Restart the computer.

Temporarily disable any software firewall 

and close any anti-virus software. Restart 

these programs after the product software is 

installed.

Insert the product software CD in the 

computer’s CD-ROM drive, then follow the 

onscreen instructions to install the product 

software. Do not connect the USB cable until 

you are told to do so.

After the installation finishes, restart the 

computer.

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To uninstall the software:

Disconnect the HP Photosmart from your 

computer.

Open the Applications: Hewlett-Packard 

folder.

Double-click HP Uninstaller. Follow the 

onscreen instructions.

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To install the software:

To install the software, insert the HP software 

CD into your computer’s CD drive.

On the desktop, open the CD and then 

double-click HP Installer.

Follow the onscreen instructions.

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If you are unable to print, uninstall and reinstall 

the software:
Note: The uninstaller removes all of the HP 

software components that are specific to 

the device. The uninstaller does not remove 

components that are shared by other products 

or programs.

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