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By following the instructions on the printer control panel and installing the HP printer software, you should have
successfully connected the printer to the wireless network.
Note: If you want to change the type of connection the printer is using (for example, from USB to wireless or vice
versa), you must use the tools provided with the HP printer software.
Tip: With Wi-Fi Direct, you can print wirelessly from a computer, smartphone, tablet, or other wireless-capable
devices without connecting to an existing wireless network.
For more information, see “Change the connection type” and “Use Wi-Fi Direct” in the Help file (see “Learn more” on
page 1 of this guide for more information about the Help file).
Solve wireless problems
1. Make sure the printer is not connected to the network through an Ethernet cable
Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the
Ethernet cable from the printer.
2. Make sure the wireless light is turned on
If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch
or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch
(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup
Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at
the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch
Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.
3. Make sure the computer is connected to the wireless network
Make sure your computer is connected to your wireless network. If you cannot connect the computer to the
network, contact the person who set up your network or the router manufacturer; there might be a hardware
issue with the router or computer.
4. Run the wireless test
To check that the wireless connection is working properly, print the wireless test report.
a. Make sure the printer is turned on and paper is loaded in the tray.
b. Touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless),
c. Touch Print Reports.
d. Touch Wireless Test Report.
If the test fails, review the report for information on how to fix the problem and run the test again.
If the wireless signal is weak, try moving the printer closer to the wireless router.
5. Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this
order: router first, then printer, and then computer.
Note: If you still have problems, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This
website contains the most complete, up-to-date information about wireless printing, as well as information to
help you prepare your wireless network; solve problems when connecting the printer to the wireless network;
and resolve security software issues.
Note: If you are using a computer running Windows, you can use the Print and Scan Doctor tool, which can help
solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.