The control panel displays a Ready message with no attempt to send the fax Laserjet printer HP МФП HP LaserJet Pro 400 M425

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Document feeder paper jam

Verify that the paper meets product size requirements. The product does not support pages longer than

381 mm (15 in) for faxing.

Copy or print the original to letter, A4, or legal size paper, and then resend the fax.

The Fax storage is full. message appears

Turn the product off then on.

Print stored faxes that have not been printed.

a.

Touch the 

Fax

 button, and then touch the 

Fax Menu

 button.

b.

Open the 

Receive Options

 menu.

c.

Select the 

Print Private Faxes

 item.

d.

Provide the password when the product prompts you.

Delete stored faxes from memory.

a.

From the Home screen on the product control panel, touch the Setup   button.

b.

Open the 

Service

 menu.

c.

Open the 

Fax Service

 menu.

d.

Select the 

Clear Saved Faxes

 item.

Divide the large fax job into smaller sections, and then fax them individually.

Scanner error

Verify that the paper meets product size requirements. The product does not support pages longer than

381 mm (15 in) for faxing.

Copy or print the original onto letter, A4, or legal size paper and then resend the fax.

The control panel displays a Ready message with no attempt to send the fax

Check the fax activity log for errors.

a.

Touch the 

Fax

 button, and then touch the 

Fax Menu

 button.

b.

Open the 

Fax Reports

 menu.

c.

Open the 

Fax Activity Log

 menu.

d.

Select the 

Print Log Now

 option.

If a phone is connected to the product, make sure that the phone is hung up.

Disconnect all other lines between the fax and the product.

Connect the product directly into the wall telephone jack and resend the fax.

ENWW

Solve fax problems 111