Fax error messages Laserjet printer HP МФП HP LaserJet Pro 400 M425

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Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by

touching the 

OK

 button to resume or by touching the Cancel   button to cancel the job. With certain

warnings, the job might not complete or the print quality might be affected. If the alert or warning message is

related to printing and the auto-continue feature is on, the product will attempt to resume printing the job

after the warning has appeared for 10 seconds without acknowledgement.

Control panel message

Description

Recommended action

Communication error.

A fax communication error occurred between

the product and the sender or receiver.

Allow the product to retry sending the fax.

Unplug the product telephone cord from the

wall, plug in a telephone, and try making a call.

Plug the product phone cord into a jack for

another phone line.

Try a different phone cord.

Set the 

Fax Speed

 option to the 

Slow(V.29)

setting or disable the 

Fast(V.34)

 setting.

Turn off the 

Error Correction

 feature to prevent

automatic error correction.

NOTE:

Turning off the 

Error Correction

feature can reduce image quality.

Print the 

Fax Activity Log

 report from the

control panel to determine if the error occurs

with a specific fax number.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

 or the

support flyer that came in the product box.

Document feeder door is open.

Canceled fax.

The cover at the top of the document feeder is

open, and the product cannot send the fax.

Close the cover, and send the fax again.

Fax is busy.

Canceled send.

The fax line to which you were sending a fax

was busy. The product has canceled sending

the fax.

Call the recipient to ensure that the fax

machine is on and ready.

Check that you are dialing the correct fax

number.

Check that the 

Redial if Busy

 option is enabled.

Open the 

Service

 menu, and touch the 

Fax

Service

 button. Touch the 

Run Fax Test

 button.

This test verifies that the phone cord is

connected to the correct port and that the

phone line has a signal. The product prints a

report with the results.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

 or the

support flyer that came in the product box.

104 Chapter 6   Fax

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