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HP anticounterfeit Web site
when you install an HP print cartridge and the control-panel
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the print cartridge.
The cartridge does not look like it usually does (for example, the packaging differs from
Chapter 1 Service and support