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Wait for the print carriage to move to the center of the product.
Remove the cartridge indicated in the error message.
Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The
electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
Wipe only the contacts with a dry swab or lint-free cloth.
Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the
On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored
pins positioned to meet the contacts on the ink cartridge.
Use a dry swab or lint-free cloth to wipe the contacts.
Reinstall the ink cartridge.
Ink cartridge problem