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Clean the print cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black
To clean the cartridges automatically
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox.
c. Click Clean Ink Cartridges on the Device Services tab. Follow the onscreen instructions.
If the above solutions do not resolve the problem,
Clear a paper jam
Clear a paper jam.
To clear a paper jam
Press the cancel button to try to clear the jam automatically. If this does not work, the paper jam will need to be cleared
Locate the paper jam
If the paper jam is located near the back input tray, pull the paper gently out of the input tray.
Solve a problem