Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Laptop elitebook HP Ноутбук HP EliteBook Folio G1

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11 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic 

tests to determine whether the computer hardware is functioning properly. The tool runs outside the 

operating system so that it can isolate hardware failures from issues that are caused by the operating system 

or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit 

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct 

the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you 

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press 

esc

.

2.

Press 

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see 

Downloading 

HP PC Hardware Diagnostics (UEFI) to a USB device on page 57

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the 

on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press 

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you 

must use a Windows computer to download and create the HP UEFI support environment because only .exe 

files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version

1.

Go to 

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to 

http://www.hp.com/support

, and then select your country. The HP Support page is displayed.

2.

Click Drivers & Downloads.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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