Page: 18 from 32
Back to Contents Page
Technical Support FAQs
Technical Support FAQs (Frequently Asked Questions)
Problem & Question
Power LED is not on
Make sure the power button is on and the power cord is properly
connected to a grounded power outlet and to the monitor.
No Plug & Play
In order for the Plug & Play feature of the monitor to work, you
need a Plug & Play compatible computer and video card. Check
with your computer manufacturer.
Check the monitor’s video cable and make sure none of the pins
Make sure the HP monitor drivers are installed (HP monitor drivers
are available at:
Picture is fuzzy and has ghosting
Adjust the contrast and brightness controls.
Make sure you are not using an extension cable or switch box.
We recommend plugging the monitor directly into the video card
output connector on the back of your computer.
For VGA input, the auto-adjustment function may fix this problem.
Picture bounces, flickers or wave
pattern is present in the picture
Move electrical devices that may cause electrical interference as
far away from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the
resolution your are using.
Monitor is stuck in “Active Off-Mode”
The computer power switch should be in the on position.
The computer video card should be snugly seated in its slot.
Make sure the monitor’s video cable is properly connected to the
Inspect the monitor’s video cable and make sure none of the pins
Make sure your computer is operational by hitting the Caps Lock
key on the keyboard while observing the Caps Lock LED. The LED
should either turn on or off after hitting the Caps Lock key.