Technical Support FAQs Monitor pavilion HP HP Pavilion 19 inch Flat Panel Monitors

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Technical Support FAQs 

 

 

Technical Support FAQs (Frequently Asked Questions) 

Problem & Question 

Possible Solutions 

Power LED is not on 

• 

Make sure the power button is on and the power cord is properly 
connected to a grounded power outlet and to the monitor. 

No Plug & Play 

• 

In order for the Plug & Play feature of the monitor to work, you 
need a Plug & Play compatible computer and video card. Check 
with your computer manufacturer.  

• 

Check the monitor’s video cable and make sure none of the pins 
are bent. 

• 

Make sure the HP monitor drivers are installed (HP monitor drivers 
are available at: 

http://www.hp.com/support

). 

Picture is fuzzy and has ghosting 
shadowing problem 

• 

Adjust the contrast and brightness controls. 

• 

Make sure you are not using an extension cable or switch box. 
We recommend plugging the monitor directly into the video card 
output connector on the back of your computer. 

• 

For VGA input, the auto-adjustment function may fix this problem. 

Picture bounces, flickers or wave 
pattern is present in the picture 

• 

Move electrical devices that may cause electrical interference as 
far away from the monitor as possible.  

• 

Use the maximum refresh rate your monitor is capable of at the 
resolution your are using. 

Monitor is stuck in “Active Off-Mode” 

• 

The computer power switch should be in the on position. 

• 

The computer video card should be snugly seated in its slot. 

• 

Make sure the monitor’s video cable is properly connected to the 
computer. 

• 

Inspect the monitor’s video cable and make sure none of the pins 
are bent. 

• 

Make sure your computer is operational by hitting the Caps Lock 
key on the keyboard while observing the Caps Lock LED. The LED 
should either turn on or off after hitting the Caps Lock key.