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HP Notebook Hard Drives & Solid State 
Drives 

Identifying, Preventing, Diagnosing and 
Recovering from Drive Failures 

Care and Maintenance Measures 

 

Technical White Paper  

 

Table of contents 

Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2

 

Introduction ..................................................................................................................................... 2

 

Symptoms of Hard Drive (HDD) Performance Issues .............................................................................. 2

 

Hard Drive / Solid State Drive Troubleshooting Flowchart ..................................................................... 4

 

Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5 

Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) ...................................................... 5 

HP 3D Drive Guard .......................................................................................................................... 5

 

Firmware & Product Updates ............................................................................................................. 6

 

Intel Matrix Storage Technology driver ............................................................................................... 6

 

Installing SATA drivers ...................................................................................................................... 6

 

Care and Maintenance Measures .......................................................................................................... 7

 

Preparing Advanced Format HDDs for Microsoft Windows installations ..................................................  7

 

Hard Drive Mounting Bracket ............................................................................................................ 7

 

HP CMI - Client Management Interface ............................................................................................... 7 
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7

 

For more information ........................................................................................................................ 8