Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics Laptop chromebook HP HP Chromebook 11 G3

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Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics 

HP Diagnostics 

In the event you experience hard or solid state drive issues, the first step is to select the f2 function key 

when booting up the system. This diagnostic routine detects any faults and issues that can cause the 

drive to fail.  
Note: The short/Basic and long/Full versions have been combined into one.   
When initiated, the diagnostics perform the following steps: 
 

Runs the short/basic test. If no errors occur, the long/full test automatically runs. 

 

If no errors occur, S.M.A.R.T. attribute checking automatically runs.  

 

If a fault is detected in either of the tests, the process halts and a Failure ID or Code is displayed. 

Note: The diagnostics may be aborted at any time by pressing the Esc key. 
Note: The f2 Self-Test is available through the commercial notebook system BIOS. Please visit the HP 

Web site at 

http://welcome.hp.com/country/us/en/support.html

 to download the latest BIOS for your 

product.  See the UEFI section below to install the more advanced diagnostics.     

 
Advanced Diagnostics – Unified Extensible Firmware Interface (UEFI) 

The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced 
diagnostic tests, which can be installed to a USB key. Go to your product Software & Drivers 

download page to obtain:   

http://welcome.hp.com/country/us/en/support.html

 

 
To launch the UEFI diagnostics, select the f2 function key when booting up the system.   
Note: The diagnostics may be aborted at any time by pressing the Esc key. 
Additional information can be found at the following URL: 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01443317&

jumpid=reg_R1002_USEN 

 

HP 3D Drive Guard 

The opportunity for operational shock is greatest when the notebook is being moved.  If the notebook 

is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver 

receives notifications from the integrated accelerometer, and protects the hard drive (HDD) by 

automatically "parking the heads" to reduce the risk of damage.   
Download the latest HP 3D Drive Guard driver under the Solutions section from the “Download 
Drivers & Software” website for your product and OS:   

http://www8.hp.com/us/en/support-drivers.html

 

 
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage 
an SSD if installed.   

Firmware & Product Updates 

It is important to check for updates for your product. There are new firmware updates for certain OEM 

drives and/or special product updates

.

 Download and install any newer HDD firmware updates or 

other HDD related product drivers for your product and OS:   

http://www8.hp.com/us/en/support-drivers.html